Platinum Connections Ltd operating model is fully compliant with the current law as can be evidenced by Platinum Connections Ltd Terms and conditions.

Obligations for job bookings:
For booking, they must be carried out for a fare which was either agreed upon or an accurate estimate was provided in advance.

General:

• All bookings including return trips must be pre-booked in advance.
• All bookings must be made direct including journey details with Platinum Connections Ltd.
• Prices quoted are based on information provided at time of booking.
• Apart from agreed fixed prices all journeys are priced to start and finish at Hyde Park Corner, London
• Full payment by debit or credit card is required for all pre-bookings, unless otherwise agreed.
• All bookings must be confirmed via email.
• Any person or persons who do not show for a pre-arranged pick, will be liable to upholding the agreed full payment.
• Any hire where a deposit has been paid, the outstanding balance must be paid at least 7 days prior to the collection.
• Invoices must be settled on receipt of invoice or a credit recovery company may be engaged.
• Bookings may be subject to extra mileage over the allowance, extra hours, waiting time or extra journey’s over the agreed hire must be settled immediately on the day by cash.
• We reserve the right to keep payment until the hire is finished.
• We reserve the right to deduct any outstanding payments over the price quoted not paid in cash on the day of the hire by the original method of payment made by the client.
• Platinum Connections Ltd have the right to refuse a booking.

The bookings must be carried out in a London licensed PHV (or taxi) driven by a London licensed driver.

Cancelllation:

• Any bookings cancelled within 24 hours of hire must be paid in full.
• Any bookings cancelled within 48 hours of hire a 50% refund will apply, less a £20 admin fee.
• Any bookings cancelled 7 days or more in advance, a full refund will be made less a £20 admin fee.
• Any bookings made with a deposit, no refunds will be made.
• Platinum Connections Ltd has the right to cancel a booking with at least 2 days’ notice if road closures occur at the pickup or drop off area that make it impossible to access the area. A full refund will be given if payment has been made.
• Any bookings cancelled for hires of 2 days or more and multiple vehicle hire, 7 days’ notice is required. If cancellation is less than 7 days, full payment is required.
• Bookings for 2 vehicles or more, 7 days’ notice is required for a full refund. If payment is on receipt of invoice and less than 7 days’ notice is given then full payment is required.
• For wedding bookings, a deposit will be taken with the balance settled at least 30 days before the wedding date.
• Wedding cancellations, deposits will be returned provided 30 days’ notice is given. Any cancellation of less than 30 days the deposit is non-refundable.
• Quotes are valid for 24 hours.
• In the event of Platinum Connections Ltd having to cancel owing to unforeseen circumstances and an alternative vehicle cannot be provided, a full refund will be given.
• For any single cancellations by the client a £20.00 admin surcharge will be applied. Deferred deposits are valid for one month.

• All of our chauffeurs are fully licenced and insured. The carriage of a client’s property is at their own risk. We cannot be held responsible for property lost while in transit.

If clients require to make a query/complaint regarding the journey;

• We cannot be held responsible for any delays caused by road closures, accidents, diversions, traffic hold ups or unforeseen circumstances.
• Any changes to the information provided must be notified at least 12 hours in advance otherwise charges may apply.
• If a passenger does not show at the agreed time of pick up, a waiting time charge will apply. All journey details including times must be confirmed by email in advance. Platinum Connections Ltd cannot be held responsible for any mistakes for information provided at time of booking.
• A charge will be made if the chauffeur has started the journey and the incorrect information has been provided or an item has been forgotten at the pickup point (passport, tickets etc). Client/passenger must check at the drop off point that any luggage, computers, mobile phones etc have not been left behind.
• Any parking tickets obtained at the request of the client asking the chauffeur to wait will be charged at cost.
• For any extra waiting time during the journey, a charge will apply. This does not apply to hourly, half day or daily bookings.
• Airport/station arrivals – Meet and greet, parking and up to 45 minutes waiting time from when the aircraft lands will be added.
• Any time spent waiting beyond this point, charges will apply at £75 per hour in increments of 30 minutes.
• Extra car parking charges and tolls will be charged at cost.
• Platinum Connections Ltd and any sub contract driver cannot be held responsible for luggage left in any vehicle while waiting for the client.
• Wi-Fi is subject to availability.
• Gratuities are at the client’s discretion.

Feedback and Complaints:

• If the client has any feedback or complaints regarding Platinum Connections Ltd, the client is encouraged to inform Platinum Connections Ltd as soon as possible.

When it is applicable the payment of VAT on fares is as follows:

Charges:

• Standard rate in Central London.
• Merecedes V Class £75 PER HOURS.
• All Prices are subject to 20% VAT.
• Minimum Hire 4 hours excluding airport transfers.
• Mercedes S Class and BMW 7 series – Hire Charges are on website page.
• Minimum hire for as directed in Central London is 4 hours.
• Discounts can be offered at the discretion of the management for multi vehicle hire and multi day hire, minimum hire 10 hours per vehicle.

How we operate:

1. A client emails or calls Platinum Connections Ltd either directly or through Platinum Connections Ltd website.
2. Platinum Connections Ltd responds via email providing a quote for the booking and asks whether the client wishes to go ahead.
3. If the client wishes to go ahead, Platinum Connections Ltd confirms the booking adding it onto the system.
4. An invoice is sent prior to the booking date. Platinum Connections Ltd also sends a booking confirmation with the chauffeur details.
5. The Chauffeur is then sent the details for the booking.
6. In the case of a cancellation, all communication is carried out via email or if it is an urgent matter, Platinum Connections Ltd calls the client their using provided contact details.

This is compliant with the law and Regulation 9 (14) since Platinum Connections Ltd enters into a contract as the principal between itself and the client/ passenger.